
Guardian Medical Ltd
Customer Privacy Notice
This privacy notice tells you what to expect us to do with your personal information.
- • Contact details
- • What information we collect, use, and why
- • Lawful bases and data protection rights
- • Where we get personal information from
- • How long we keep information
- • Who we share information with
- • How to complain
Contact details
- Telephone
- 07763 744 921
- info@guardianmedical.org.uk
What information we collect, use, and why
We collect or use the following information for student education and welfare:
- Names and contact details for students/children
- Names and contact details for parents, guardians, carers
- Gender
- Pronoun preferences
- Date of birth
- Next of kin and emergency contact information
- Dietary requirements (including vegetarian, vegan, gluten free and religious requirements)
- Payment details and financial information including transactions
- Special Educational Needs and Disabilities (SEND) or additional support information (includes reasonable adjustments and special educational needs and disabilities)
- Details of any criminal convictions
- Photographs
- Account access information
- Exam results and qualifications
- Information relating to compliments and complaints
- Right to work information
We also collect or use the following special category information for student education and welfare. This information is subject to additional protection due to its sensitive nature:
- Racial or ethnic origin
- Religious or philosophical beliefs
- Health information
- Sexual orientation information
We collect or use the following personal information for dealing with queries, complaints or claims:
- Names and contact details
- Addresses
- Payment details
- Account login or user information
- Purchase or service history
- Witness statements and contact details
- Relevant information from previous investigations
- Financial transaction information
- Information relating to health and safety (including incident investigation details and reports and accident book records)
- Correspondence
- Special Educational Needs and Disabilities (SEND) or additional support information (includes reasonable adjustments and special educational needs and disabilities)
- Attendance and reason for absence data
We also collect the following special category information for dealing with queries, complaints or claims. This information is subject to additional protection due to its sensitive nature:
- Racial or ethnic origin
- Religious or philosophical beliefs
- Health information
- Sexual orientation information
We collect or use the following information for information updates or marketing purposes:
- Names and contact details
- Marketing preferences
- Photographs
- Website and app user journey information
- Records of consent, where appropriate
We also collect or use the following special category information for information updates or marketing purposes. This information is subject to additional protection due to its sensitive nature:
- Health information
We collect or use the following information for recruitment purposes:
- Contact details (eg name, address, telephone number or personal email address)
- Date of birth
- Copies of passports or other photo ID
- Employment history (eg job application, employment references or secondary employment)
- Education history (eg qualifications)
- Right to work information
- Details of any criminal convictions (eg DBS, Access NI or Disclosure Scotland checks)
We also collect or use the following special category information for recruitment purposes. This information is subject to additional protection due to its sensitive nature:
- Health information
We collect or use the following information to comply with legal requirements:
- Identification documents
- Health and safety information
- Criminal offence data (including Disclosure Barring Service (DBS), Access NI or Disclosure Scotland checks)
- Safeguarding information
- Any other personal information required to comply with legal obligations
We also collect or use the following special category information to comply with legal requirements. This information is! subject to additional protection due to its sensitive nature:
- Health information
Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
- Your right of access – You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for.
- Your right to rectification – You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete.
- Your right to erasure – You have the right to ask us to delete your personal information.
- Your right to restriction of processing – You have the right to ask us to limit how we can use your personal information.
- Your right to object to processing – You have the right to object to the processing of your personal data.
- Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you.
- Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time.
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information for student education and welfare are:
- Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
- Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
- Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
- Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
Guardian Medical Ltd processes personal information under legitimate interests to ensure the safe delivery of regulated clinical training, fulfil our duty of care, and maintain compliance with awarding body and safeguarding requirements. The information we collect is necessary to verify learner identity, assess competence, tailor instruction, manage welfare considerations, and respond appropriately to health or safety concerns. Our processing is proportionate, limited to what is required, and supported by strong privacy and security measures. The benefits to learners—including improved safety, accurate certification, and appropriate educational support—clearly outweigh any minimal impact on their privacy. We do not place organisational needs above the rights or interests of the individuals whose data we hold.
- Vital interests – collecting or using the information is needed when someone’s physical or mental health or wellbeing is at urgent or serious risk. This includes an urgent need for life sustaining food, water, clothing or shelter. All of your data protection rights may apply, except the right to object and the right to portability.
For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.
Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:
- Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
- Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
- Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
- Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
Guardian Medical Ltd processes personal information under legitimate interests to handle queries, complaints, and claims in a fair, transparent, and accountable manner. This information is necessary for us to understand the circumstances of an issue, verify the identity of the individuals involved, investigate concerns accurately, respond appropriately, and take corrective action where required. Processing personal data enables us to resolve matters efficiently, maintain high standards of safety and training quality, and meet our professional and regulatory obligations. We only collect information that is relevant to the query or complaint, and we apply strict confidentiality and security controls throughout the process. The benefits to individuals—including timely resolution, accurate investigation, improved service quality, and protection of their rights—clearly outweigh any minimal impact on their privacy. We do not place organisational interests above the rights or interests of the people whose information we process.
- Vital interests – collecting or using the information is needed when someone’s physical or mental health or wellbeing is at urgent or serious risk. This includes an urgent need for life sustaining food, water, clothing or shelter. All of your data protection rights may apply, except the right to object and the right to portability.
For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.
Our lawful bases for collecting or using personal information for information updates or marketing purposes are:
- Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
- Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
- Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
- Vital interests – collecting or using the information is needed when someone’s physical or mental health or wellbeing is at urgent or serious risk. This includes an urgent need for life sustaining food, water, clothing or shelter. All of your data protection rights may apply, except the right to object and the right to portability.
Our lawful bases for collecting or using personal information for recruitment purposes are:
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Our lawful bases for collecting or using personal information to comply with legal requirements are:
- Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
- Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
- Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
- Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
Guardian Medical Ltd processes personal information under legitimate interests to comply with legal, regulatory, and awarding body requirements that apply to clinical training providers. This information is necessary for us to demonstrate compliance with UK legislation, fulfil our obligations to qualification regulators and accrediting organisations, maintain accurate training and assessment records, and respond appropriately to statutory requests or audits. Processing personal data ensures that learners receive valid certification, that our training meets required standards, and that we can evidence safe and lawful practice. We only collect information that is relevant to the specific legal requirement and apply strict confidentiality, security controls, and retention rules. The benefits to individuals—including lawful certification, accurate record keeping, and assurance that their training provider meets regulatory standards—clearly outweigh any minimal impact on their privacy. We do not place organisational interests above the rights or interests of the people whose information we process.
For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.
Where we get personal information from
- Directly from you
- Parents or carers
- Local authorities or local councils
- Publicly available sources
- Previous employers
- Suppliers and service providers
- Professional consultants
How long we keep information
For information on how long we keep personal information, see our Data Protection & Retention Policy.
Who we share information with
- Examination boards and bodies
- Health care providers
- Organisations we need to share information with for safeguarding reasons
- Legal bodies or authorities
- Relevant regulatory authorities
- External auditors or inspectors
- Organisations we’re legally obliged to share personal information with
- Previous employers
- Professional consultants
How to complain
If you have any concerns about our use of your personal information, you can make a data protection complaint to us:
Online: www.guardianmedical.org.uk/data-protection
Email: data@guardianmedical.org.uk
You can view our data protection complaints procedure at this link: www.guardianmedical.org.uk/data-protection
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113